Exp: Candidate should have 1 - 3 years of relevant experience

Roles:

• Answer general customer inquiries through social media, chat, & emails until inquiry is closed.
• Manage customer accounts including assisting customers with information regarding their order history, order status, and all other standard requests received.
• Maintain customer service log, tracking all incoming inquiries and detailing out customer requests.
• Aggregate and report on customer service trends quarterly to the management.