Exp: Candidate should have 1 - 3 years of relevant experience
Roles:
Answer general customer inquiries through social media, chat, & emails until inquiry is closed.
Manage customer accounts including assisting customers with information regarding their order history, order status, and all other standard requests received.
Maintain customer service log, tracking all incoming inquiries and detailing out customer requests.
Aggregate and report on customer service trends quarterly to the management.
